Purchase Regulations

Please arrive 15 minutes before the scheduled performance time. Due to the nature of Batsheva performances, latecomers will not be allowed to enter the performance. Please be aware that latecomers will not be given any refunds or ticket exchanges.
Please note: Weapons are not permitted into the hall, nor is there a place for their safe storage on the premises.

Entrance to performances (other than performances for every age e.g., “Kamuyot” and “Decale”) is from the age of 3 years old. Other restrictions will be noted on our website.

The tickets for the shows have different price levels depending on the hall and the seating arrangements in the hall.
The tickets for the Company’s shows are electronic and will be sent to the customers via email.
Please note: it is not possible to receive or print the tickets at the box office on the evening of the show.
On entry to the show, please present printed or electronic tickets to the ushers.

– Students, soldiers, senior citizens, and disability card holders will be entitled to a 20 NIS discount for a pair of tickets to a performance in the Suzanne Dellal Hall only. Tickets purchased using one of these discounts require purchasers to present the relevant card at the box office. Upon failure to present the relevant card, the customer will be required to pay the full price of the ticket.

– Groups of 20 people or more are entitled to an discount. Please contact the Customer Service Manager at [email protected], +972-3-5171471 extension 115.

* No double discounts
** The Discounts listed above for individuals are not valid for “Kamuyot” and “Deka’le” – performances for every age, “FURO”, “Project 48 Dance”, “Batsheva Dancers Create” performances and “Batsheva Hosts” performances.
*** The above discounts shall be provided upon purchase of the tickets only (via the internet, phone or box office). There are no retroactive discounts.

Credit card transactions are subject to the terms and conditions of the relevant credit company.

After making a purchase on the website, Batsheva Dance Company will send electronic tickets to the email address filled by the purchaser in the order. It is the customers’ responsibility to ensure that they receive the tickets by email and that the show details, date and time are according to their choice. If the email order was not received, it is the customers’ responsibility to contact the Company box office by phone at +972-3-5171471, ext. 115.

The Company’s box office is located in the front of the Batsheva Dance Company building, near the entrance to the Varda Hall in the Suzan Dellal Center.
The box office is open Sunday – Thursday, 9am – 5pm, except for holidays and holiday eves.
On show days at the Suzanne Dellal Centre, box office phones are open until an hour before the show (on days where there are two shows, box office phones are open until an hour before the first show).
In person customer service for ticket holders will be provided near the entrance to the hall approximately an hour before the show.

If the way you sit in the hall requires a special attention, you are welcome to make the purchase by phone, so that we can provide you with adequate service and seat you in a suitable place. Please note that handicap accessible seats at Suzanne Dellal Theatre are only in the hall.

Please find below the ticket cancellation or refund policy:

1. Changing a ticket (date, seat, performance), a cancellation, a refund, or exchange is possible up to 2 business days prior to the scheduled performance. Changes or cancellations will not be accepted later than 2 business days prior to the performance.
   b. There are no refunds, returns, or exchanges on tickets that were not used for any reason, after the period indicated in the section above.
2. Refunds upon cancellations as noted will be refunded to the credit card used to purchase the tickets, minus 5% of the transaction value or 100 NIS, whichever is lower [1].
3. When purchasing a ticket in cash, a refund will be given after presenting the tickets sent to the email address at the time of purchase.
4. In the event of cancellation of the performance by Batsheva Dance Company for any reason, ticket purchasers are entitled to receive a monetary refund or credit for an alternative performance.

The exchange and return policy:

– It is possible to return a product purchased by the customer and receive a credit voucher to be used in the next purchasein the Batsheva Shop. Alternatively, it is possible to receive a refund minus a 5% cancellation fee. [1]

–  The product must be returned intact in its original packaging within 14 days of receipt and in accordance with the “registered mail” report received from Israel Post.

– Products should be sent to the following address: Batsheva Dance Company, att. Customer Service Manager, Yehieli 6, Neve Tzedek, Tel Aviv, Zip Code 6514947, ISRAEL.

– It is required to specify the name of the purchasing customer, order number, email address and phone number.

– The shipping cost is at the customer’s expense.

– Please be advised that product prices do not include import duties, customs fees, taxes, or any other local charges that may be imposed by the destination country. Such charges, if applicable, shall be borne solely by the customer.
In the event that the customer refuses to pay these charges, the shipment may be returned to the sender. In such cases, shipping costs will not be refunded, and the customer shall not be entitled to a full refund for the order.

– The link for the screening is in the purchase confirmation sent to the customer’s email address and can be activated once the event begins to start viewing.
– An online show is limited to a single-use and therefore no additional tickets can be purchased under the same contact details.
– A ticket purchased for an online show cannot be transferred to other users for viewing.
– All of the above are in addition to the purchase regulations for stage performances and do not replace them.

Batsheva retains the right to change these terms from time to time, according to need, without prior notification.