FAQ


How do I join the members' club?

Join the members club through our website by clicking on "Batsheva Club". Upon entry, you will be asked to provide your relevant details. It’s that simple. Welcome.

 

What benefits do members enjoy?

Members are the first to receive all Batsheva announcements directly to their inbox, in addition to a fixed 20 shekel discount on ticket purchases made through the website or via telephone and exclusive discounts and deals just for you.

  

Is joining the members' club subject to fees?

No.

 

How do I receive the club discount when I purchase tickets online?

In order to receive the club discount rate, click on "My Account" in the top left corner of our website. After entering your username and password, go to the “Schedule” at the left of the main tool bar. The club member discount rate will be visible on the seating page under the "ticket type" tab.

 

How do I purchase tickets online?

You can purchase your tickets online by accessing the performance schedule on the left of the main tool bar, choosing the preferred date by scrolling up or down through the calendar and clicking on the appropriate ticket option.

 

What are the regular discounts on the website?

The discounts are:

Batsheva Club members – 20%

Students, Soldiers and Pensioners – 100 shekels for orchestra seats instead of 140 shekels, and 80 shekels balcony seats instead of 120 shekels

Tel Aviv resident – 20% discount

Discounts are given at the online payment stage and relevant identification must be presented at the box office upon ticket collection. Each discount receiver is entitled to a maximum of two tickets per performance.

 

How can I receive a discount on the website?

Discounts are activated during the payment stage of online purchasing. On the seat selection page, click the appropriate ticket:

*Normal *Student/soldier/pensioner discount *Tel Aviv resident discount *Discount code.

For students, soldiers, pensioners and Tel Aviv residents the discount will be activated after clicking on the appropriate ticket option.  To use a Discount Code please see the following question. Please check your billing confirmation to verify that the desired discount was given.

 

What is a discount code and how is it used for online purchasing?

A discount code is a specific code given to customers of various companies that provides a discount. Purchasing with the code is done during payment, at the credit card details page at the top. Click the Discount Code ticket type, enter the code number, and the discount will be applied.

 

Where is the Company's box office located?

The box office is located in the Company's offices. The box office window is located adjacent to the Yerushalmi Hall yard in front of the Varda Hall stairs.

 

What is Varda Hall and where is it located?

Varda Hall is Batsheva Dance Company's studio auditorium. Performances such as "The Hole", "Kamuyot", "Mamootot", "Dancers Workshops", and others, are staged in this venue. Studio seats are unmarked.

The studio is situated in the Yerushalmi Hall yard on the right-hand side building, for those entering from the main entrance at Shabazi Street.

 

What are the box office hours?

Sunday-Thursday, 09:00-17:00

When there is a performance on Fridays, 09:00-14:00

On performance days the box office is open up to two hours before the beginning of the performance.

 

Is there a gift voucher for Company performances?

Yes. The voucher is an open ticket that provides admission to one of the Company's performances at Suzanne Dellal Center. Vouchers can be purchased by calling the box office, 03.5171471, extension 115.

Payment is processed on the day the voucher is purchased. The voucher is e-mailed to the recipient and can be activated at any time by reserving a seat and exchanging the voucher for a ticket.

 

Can I purchase a subscription to multiple Batsheva performances?

Yes. This product is called "packages". The customer purchases tickets for three performances or more, and is entitled to a 35 shekel discount for each ticket (deducted from the full phone price).

 

Is there a special price for purchasing online?

Yes. Those who purchase online enjoy a 10 shekel discount for each ticket.

 

How long before the show is it possible to pick-up tickets?

For performances that take place in the main auditorium of Suzanne Dellal Center, ticket pick-up begins one hour before the show at the Suzanne Dellal box offices. 

Suzanne Dellal Center box offices: 03-5105656.

To collect tickets ordered through the website or by phone, customers must present the credit card with which the payment was made, along with a valid ID.

For performances taking place in Varda Hall at the Suzanne Dellal Center, ticket pick-up begins one hour before the show at the Batsheva Dance Company box offices adjacent to Varda Hall.

 

Is late entry permitted?

Late entry is not permitted to Company performances. Please make sure to arrive on time. There are no refunds for latecomers.

 

Are the available seats online the same as the available seats purchased via the telephone?

Yes.

 

Are group discounts available?

Groups of 20 people or more are entitled to an additional discount. Please contact box office manager at boxofficemanager@batsheva.co.il, 03-5171471 extension 115.

 

Are children allowed into Company performances?

Performances recommended for children are classified as performances "for the whole family".

Other performances are not intended nor recommended for children, and sometimes an age limit is enforced. Checking age limit is the responsibility of the ticket purchaser. Spectators under the permitted age will not be able to attend the performance even if they have a ticket, and no refund or credit will be granted.

Age limits can be checked under the performance details.

 

What is the ticket return policy?

Tickets can be cancelled or refunded up to 2 business days before the performance. Cancellation must be done by phone with the credit card used to make the initial purchase. It is possible to exchange tickets for a performance on a different date up to 4 hours before the original performance, according to box office terms and conditions. There will be no refund and/or ticket exchange for unused tickets.

 

Is it possible to receive a refund for unused tickets?

No.

 

Is it possible to receive a discount retroactively?

Customers who purchased full price tickets, and discover later that they are entitled to a discount may cancel the original tickets and re-purchase them at the discounted price up to 2 business days before the show. On the day of the show and afterwards there will be no changes in ticket prices. Please verify in the billing confirmation that all requested discounts have been applied. Changes can be made by telephone: 03.5171471, extension 115

 

Is there disabled access?

Suzanne Dellal Center and Varda Hall in the Batsheva building are accessible to people with impaired mobility.

It is advisable to co-ordinate arrival ahead of time by telephone 03.5171471, extension 115.